Refunds and Cancellation

Effective date: October 11, 2026

Availability and seller

This policy applies to paid purchases when checkout is available. Test-mode transactions do not move money or grant production credits. For a real purchase, the seller and final charges appear at Waffo Pancake checkout and on your receipt. Read this policy with our Terms of Service.

Cancel a subscription

Monthly subscriptions renew until cancelled. Sign in and open Settings → Billing to manage your subscription through the payment provider. Cancel before the next renewal to stop future charges. Cancellation normally takes effect at the end of the period already paid for, with remaining minutes available until then. Unused minutes expire and do not roll over.

Cancellation and account deletion are different actions. If you cannot access billing, contact support@aiclippilot.com with your account email and order identifier. Never send full card details or a password. Allow time before renewal for an email request to be handled; individual operation does not include instant support.

Failed processing

If a processing run fails, is cancelled before completion or produces no eligible clip, its reserved input minutes are released. Editing and downloading the same project do not charge analysis minutes again. Restoring minutes is not a cash refund. AI quality varies; use the free allowance to assess whether the service meets your needs before subscribing.

Refund requests

Cancelling does not automatically refund a completed charge. Contact us promptly about a duplicate charge, paid entitlement that was not delivered, a material service defect or a refund right provided by law. Include the order identifier, payment date and a short explanation. We will investigate and arrange the remedy required by applicable law and the payment provider's process; do not send identity documents or payment credentials to our support mailbox.

For a change of mind after using the paid service, we do not promise a discretionary refund or a proportional refund of unused minutes. This does not exclude mandatory withdrawal, conformity or other consumer rights. Where applicable law requires consent before immediate delivery of digital services affects a withdrawal right, that consent must be obtained through the relevant purchase flow; these terms alone do not waive it.

Waffo's published refund-ticket flow applies to one-time products; our monthly subscriptions use cancellation and support channels. Any approved monetary refund is processed through the payment provider, normally to the original payment method. Provider and bank processing times vary. Refunded entitlements may be withdrawn to prevent duplicate use; legally required remedies remain available.

Contact

Service and billing enquiries: support@aiclippilot.com. For payment-provider enquiries, use the provider details on your receipt.